bioMérieux Recognized for its Leadership in Multiple Customer Service Studies

In addition, bioMérieux took home top honors in other independent clinical laboratory studies, including first place scores from the ServiceTrak™ for microbial identification and antibiotic susceptibility testing (ID/AST) and Blood Culture systems.

This year, delegates from major manufacturing and service companies met for the annual Service Benchmark Users Group meeting in Minneapolis, Minn. Participants reviewed customer satisfaction and loyalty benchmarks based on the following criteria:

• Participation in an industry benchmark program for five or 10 consecutive years
• Scores at or above industry standards
• Providing input for the ongoing evolution of industry benchmarking and offerings
• Showing commitment beyond basic measurement to advanced measurements and analysis

This milestone marks the 11th year bioMerieux, Inc. has been recognized by SERVICE 800 for its excellence in customer service.

ServiceTrak™ conducted its annual clinical laboratory survey for ID/AST and Blood Culture systems. In the ID/AST evaluation, bioMérieux was cited as a leader in multiple categories. bioMérieux also improved its rating in 26 additional categories. In the Blood Culture report, bioMérieux achieved first place scores, logging above industry averages in attributes, such as: service speed, instrument reliability and technical support and training.

“These awards illustrate the tremendous dedication of our staff and their commitment to exceeding customer expectations,” said Herb Steward, executive vice president and general manager of bioMérieux North America.

ServiceTrak™ is an independent third-party research firm. The ServiceTrak™ report is an independent analysis of service trends and has emerged as one of the most comprehensive and respected surveys in the health-care industry.

About SERVICE 800, Inc.

Founded in 1989, SERVICE 800 designs and administers real-time customer satisfaction measurement programs, helping service organizations follow up with customers within hours or days of service events. The company utilizes a distinctive follow-up telephone interview process, along with e-mail, web, and other follow-up techniques to measure customer satisfaction. With offices in Minneapolis and London, SERVICE 800 has been measuring customer satisfaction for corporations throughout the world for more than 17 years. For more information, go to www.service800.com.

About bioMérieux

Advancing Diagnostics to Improve Public Health

A world leader in the field of in vitro diagnostics for over 45 years, bioMérieux is present in 150 countries through 39 subsidiaries and a large network of distributors. In 2008, revenues reached €1.111 billion with 84% of sales outside of France.

bioMérieux provides diagnostic solutions (reagents, instruments, software) that determine the source of disease and contamination to improve patient health and ensure consumer safety. Its products are used for diagnosing infectious diseases and providing high medical value results for cancer screening and monitoring and cardiovascular emergencies. They are also used for detecting microorganisms in agri-food, pharmaceutical and cosmetic products. bioMérieux is listed on the NYSE Euronext Paris market (Code: BIM – Code ISIN: FR0010096479). Other information can be found at www.biomerieux.com.

bioMérieux
Allan Mohess
Tel: + 1 919 620-2937
allan.mohess@na.biomerieux.com

Fleishman-Hillard
Tim Baker
Tel: + 1 216 928-3469
tim.baker@fleishman.com